Electric Scooter Warranty
12 Months Manufacturers Warranty, Lifetime of Discounted Parts and Accessories
Please fully read and understand our warranty conditions before using your new e-scooter.
This warranty supersedes all other references to warranty found anywhere else.
Warranty Duration
Ride the Glide offers a 12 month manufacturers warranty on all electric scooters unless otherwise specified.
Plus an additional lifetime 10% discount on most replacement parts and accessories.
Warranty duration may be overridden in the case of certain sales or clearances. Refer to specified warranty duration in those cases.
Shok scooters: 3 month warranty duration
Levy Plus scooters: 6 month warranty duration
Warranties are non-transferable.
What Is Covered
The limited warranty covers all electric scooters against manufacturing defects that arise during the regular intended usage of the scooter and covers all non-wearable parts. This is full coverage for the cost of parts and in house labour.
- Hub motor(s)
- Battery
- Controller
- Throttle/display unit
- Frame
- Charger (for 1 month)
What Is Not Covered
The limited warranty does not cover any part failure due to (but not limited to):
- Wear and tear resulting from regular or irregular usage (including gradual degradation of the battery)
- Stunt or competition riding
- Commercial use
- Damage due to lack of proper maintenance
- Damage due to improper maintenance
- Â Modifications
- Any issues arising from or related to a modification
- Repairs, warranty or otherwise, not completed by Ride The Glide
- Any other act of damage
- Water damage
The limited warranty additionally does not cover:
- Shipping costs
- Costs of labour not performed in house
- Reimbursement for towing, loss of use, loss of time, inconvenience, incidental or consequential damages.
Battery Warranty
Charging and storing procedure:
- Charge only using the provided charger
- Unplug the charger once it indicates the battery is charged
- Do not leave a charging scooter unattended
- Only charge the scooter indoors, away from any direct heat source or sunlight
- Do not charge a warm or cold battery, wait for the battery to reach room temperature before charging
- Do not fully charge the battery if you will not use it within the same week
- For long term storage (6+ weeks) charge or discharge the battery to 40-60% SOC
- 45-49V for 48V batteries
- 35-37V for 36V batteries
- Check the battery charge every 4-6 weeks, cycle the battery if possible every 4 months
- Never store a fully discharged battery, even short term
Warranty of the battery will be void if:
- A charger other then the original supplied charger is used
- In the case of loss, theft or damage of the original, a charger purchased from Ride the Glide may be used
- The scooter is stored or charged outside
- The battery is dropped
- Charging and storing procedures are not followed
What Ride the Glide Will Do
- Repair the part/scooter
- Replace the part
- If after a reasonable number of attempts to fix the scooter (as determined by Ride the Glide) are unsuccessful Ride the Glide will replace the whole scooter
- If fixing or replacing the scooter does not result in a satisfactory resolution of the issue Ride the Glide will issue a refund for the return of the scooter
- Up to 2 months: less a 15% re-stocking fee (based on Ride the Glide’s discretion and the condition of the scooter)
- After 2 months: Ride the Glide will offer a refund at their discretion based on the condition of the scooter.
- If the scooter is in deplorable or un-maintained condition, as deemed by Ride the Glide they reserve the right to not issue any refund
- Will waive in-house labour fees for service related to warranty work, labour not completed by Ride The Glide is not covered
How Warranty Repair is Conducted
- Customers are required to contact us as soon as possible following an issue that could be warranty-able, and not in excess of 24 hours
- Failing to do so could void your warranty for this incident
- Preferred contact for warranty claim is via support ticket
- Local customers can book an appointment to have their scooter evaluated and repaired
For non-local customers:
- Ride the Glide will request supporting information which could include but is not limited to:
- Proof of purchase
- Pictures of the scooter
- Videos of the issue
- Ride the Glide will assist with remote diagnostics to determine the cause of the issue. Depending on the customers capabilities.
- For remote diagnosis customers should be comfortable working on, taking apart and putting back together, their scooter
- Remote diagnostics can take multiple back and forth communications, please anticipate this
- Taking clear photos and videos that are requested will expedite the process
- Parts will not be replaced without supporting diagnostics
- In the case that the scooter cannot be diagnosed remotely for any reason either:
- The scooter will have to shipped back to Ride the Glide for diagnosis and repair
- Shipping is a customer’s expense
- We strongly recommend keeping the original box in the event that your scooter needs to be shipped
- Scooters will only be returned in an original box, if they do not arrive in the original box the customer will be charged for the cost of a box
- The customer may find a local shop to diagnose and repair the scooter (in conjunction with Ride the Glide)
- Labour will be at customer’s expense
- Repairs will not receive future warranty coverage
- The scooter will have to shipped back to Ride the Glide for diagnosis and repair
IF a customer contacts us about an issue but fails to follow up in regards to that issue in a timely manner Ride the Glide reserves the right to withhold warranty for that issue. Lack of follow up for over 30 days will automatically void the warranty for the issue in question. It is not Ride the Glide’s responsibility to pursue the customer for requested follow up information. If you believe you have not been replied to please check your junk and spam folders, if no correspondence is found the customer is required to reach out to keep the request moving forward.
