Electric Bike Warranty 2018-04-12T15:31:19+00:00

Electric Bike Limited Warranty

New 2 Year Limited Warranty and Extended Warranty

Not even 1 year after first offering electric bikes for sale Ride the Glide is expanding their regular limited warranty from one to two years and also offering an extended third year of warranty. How's that for confidence in the product? There's never been a better time to get onto a new e-bike.

Two Year Limited Electric Bike Warranty

What is Covered

The limited warranty covers all parts and components against defects in materials and workmanship of the e-bike. Any replaced parts will be covered under warranty for the remainder of the warranty term.

What is Not Covered
  • This limited warranty does not cover any damage sustained to the e-bike either by the owner, negligence of the owner or otherwise
  • This limited warranty does not cover any damage caused by the owner modifying, attempting to fix, or otherwise altering the e-bike
  • This limited warranty does not cover against wear and tear of the e-bike by either normal or abnormal use
  • While this limited warranty does cover wearable parts against defects, it does not cover against wear of parts such as but not limited to brake pads, cables, gears, chains, tires or tubes
  • This warranty will be void if the product is not suitably maintained and kept as deemed acceptable by Ride the Glide, which includes charging the battery a minimum of every 3 months
How Long Does Coverage Last

This limited warranty lasts 2 years from the date of original purchase of the e-bike, with the option to purchase a third year at the time of original purchase. The frame will be covered one extra year for a total of 3 years.

What Ride the Glide Will DO
  • Repair the part/e-bike
  • Replace the part
  • If after a reasonable number of attempts to fix the e-bike (as determined by Ride the Glide) are unsuccessful Ride the Glide will replace the whole e-bike
  • If fixing or replacing the e-bike does not result in a satisfactory resolution of the issue Ride the Glide will issue a full refund less a 15% re-stocking fee, up to 6 months after the initial purchase date. After 6 months Ride the Glide will offer a refund at their discretion based on the condition of the e-bike. If the e-bike is in deplorable or un-maintained condition, as deemed by Ride the Glide they reserve the right to not issue any refund
  • Will waive labour fees for service related to warranty work
What Ride the Glide Will Not Do
  • Will not offer any refund for an e-bike that is deemed, by Ride the Glide, to be in deplorable, un-maintained or non-resalable condition
  • Does not assume the risk of loss or damage during shipment to or from the customer at any point
  • Will not cover any warranty or otherwise, related shipping costs

Three Year Extended Limited Electric Bike Warranty Warranty

Key Points of the Extended Warranty Above and Beyond the Regular Warranty
  • 3 years instead of 2
  • Battery replaced at the end of the warranty term, see What is Not Covered for exceptions
  • 10% discount on parts and wearables on top of Ride the Glide’s regular 15% customer discount
  • In house biannual top to bottom service for all 3 years, required, or proof of sufficient maintenance. Fuel charge for on-site (mobile) service
  • 20% discount on additional service
What is Covered

The limited warranty covers all parts and components against defects in materials and workmanship of the e-bike. Any replaced parts will be covered under warranty for the remainder of the warranty term. The customer will be issued a new replacement battery at the end of the warranty term.

What is Not Covered
  • This limited warranty does not cover any damage sustained to the e-bike either by the owner, negligence of the owner or otherwise
  • This limited warranty does not cover any damage caused by the owner modifying, attempting to fix, or otherwise altering the e-bike
  • This limited warranty does not cover against wear and tear of the e-bike by either normal or abnormal use
  • While this limited warranty does cover wearable parts against defects, it does not cover against wear of parts such as but not limited to brake pads, cables, gears, chains, tires or tubes
  • This warranty will be void if the product is not suitably maintained and kept as deemed acceptable by Ride the Glide, which includes charging the battery at minimum every 3 months
  • A replacement battery will not be issued at the end of the warranty term if the battery has been replaced previously under warranty
How Long Does Coverage Last

This limited warranty lasts 3 years from the date of original purchase of the e-bike.

What Ride the Glide Will DO
  • Repair the part/e-bike
  • Replace the part
  • If after a reasonable number of tries to fix the e-bike (as determined by Ride the Glide) are unsuccessful Ride the Glide will replace the whole e-bike
  • If fixing or replacing the e-bike does not result in a satisfactory resolution of the issue Ride the Glide will issue a full refund less a 15% re-stocking fee, up to 6 months after the initial purchase date. After 6 months Ride the Glide will offer a refund at their discretion based on the condition of the e-bike. If the e-bike is in deplorable or un-maintained condition, as deemed by Ride the Glide they reserve the right to not issue any refund
  • Will waive labour fees for service related to warranty work
What Ride the Glide Will Not Do
  • Offer any refund for an e-bike that is deemed, by Ride the Glide, to be in deplorable, un-maintained or non-resalable condition
  • Does not assume the risk of loss or damage during shipment to or from the customer at any point
  • Will not cover any warranty or otherwise, related shipping costs

Three Year Extended Limited Electric Bike Warranty – Pricing

folding electric city bike, the 350 CT by Ride the Glide in Victoria BC

350 CT

$600
Folding electric fat bike, the 500 XT by Ride the Glide in Victoria BC

500 XT

$700
High performance electric fat bike, Ride the Glide's Spirit Bear

Big Bear

$850
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