Electric Unicycle Limited Warranty

6 Months Manufacturers Warranty

Please fully read and understand our warranty conditions before using your new EUC.

This warranty supersedes all other references to warranty found anywhere else.

Warranty Duration

Ride the Glide offers a 6 month limited manufacturers warranty on all electric unicycles, Kingsong, Inmotion and Veteran, unless otherwise specified at time of sale.

A 6 month extended warranty is available to purchase, which extends the terms of the standard warranty to 12 months.

With a bonus 10% discount on most parts & accessories.

What Is Covered

The limited 6 month warranty (or extended 12 month warranty) covers all EUCs against manufacturing defects that arise during the regular intended usage of the unicycle and covers all non-wearable parts. This is full coverage for the cost of parts and in-house labour. The warranty is not transferable.

  • Motor
  • Wiring
  • Battery
  • Controller
  • Charger (for 1 month)
  • Tire and tube (against defect only)
  • Handles
  • Lights
  • Pedals
  • Suspension

What Is Not Covered

The limited warranty does not cover any part failure due to, but not limited to:

  • Wear and tear resulting from regular or irregular usage
  • Stunt or competition riding
  • Commercial use
  • Modifications
    • Any issue arising from or related to a modification
  • Repairs, warranty or otherwise, not completed by Ride The Glide
  • Any other act of damage
  • Damage due to lack of proper maintenance
  • Damage due to improper maintenance
  • Water damage
  • Exceeding the weight limit or speed/power limit
  • Extreme use such as, but not limited to, jumping and off road riding

The warranty additionally does not cover:

  • Shipping costs
  • Costs of labour not performed in house
  • Reimbursement for towing, loss of use, loss of time, inconvenience, incidental or consequential damages.

Battery Warranty

Charging and storing procedure:

  • Charge only using the provided charger
  • Unplug the charger once it indicates the battery is charged
  • Do not leave a charging EUC unattended
  • Only charge the EUC indoors, away from any direct heat source or sunlight
  • Do not charge a warm or cold battery, wait for the battery to reach room temperature before charging
  • Do not fully charge the battery if you will not use it within the same week
  • For long term storage (6+ weeks) charge or discharge the battery to 40-60% SOC
  • Check the battery charge every 4-6 weeks, cycle the battery if possible every 4 months
  • Never store a fully discharged battery, even short term

Warranty of the battery will be void if:

  • A charger other then the original supplied charger is used
    • In the case of loss, theft or damage of the original a charger purchased from Ride the Glide may be used
  • The EUC is stored or charged outside
  • The battery (EUC) is dropped
  • Charging and storing procedures are not followed

What Ride the Glide Will Do

  • Repair the part/EUC
  • Replace the part
  • If after a reasonable number of attempts to fix the EUC (as determined by Ride the Glide) are unsuccessful Ride the Glide will replace the whole EUC
  • If fixing or replacing the scooter does not result in a satisfactory resolution of the issue Ride the Glide will issue a refund for the return of the EUC
    • Up to 2 months: less a 15% re-stocking fee (based on Ride the Glide’s discretion and the condition of the EUC)
    • After 2 months: Ride the Glide will offer a refund at their discretion based on the condition of the scooter.
    • If the scooter is in deplorable or un-maintained condition, as deemed by Ride the Glide they reserve the right to not issue any refund
  • Will waive in-house labour fees for service related to warranty work, labour not completed by Ride The Glide is not covered

How Warranty Repair is Conducted

  • Customers are required to contact us as soon as possible following an issue that could be warranty-able, and not in excess of 24 hours
    • Failing to do so could void your warranty for this incident
    • Preferred contact for warranty claim is via support ticket
  • Ride the Glide will request supporting information which could include but is not limited to:
    • Proof of purchase
    • Pictures of the scooter
    • Videos of the issue
  • Ride the Glide will assist with remote diagnostics to determine the cause of the issue. Depending on the customers capabilities.
    • For remote diagnosis customers should be comfortable working on, taking apart and putting back together, their EUC
    • Remote diagnostics can take multiple back and forth communications, please anticipate this
    • Taking clear photos and videos that are requested will expedite the process
  • Parts will not be replaced without supporting diagnostics
  • In the case that the EUC cannot be diagnosed remotely for any reason either:
    • The EUC will have to shipped back to Ride the Glide for diagnosis and repair
      • Shipping is a customer’s expense
      • We strongly recommend keeping the original box in the event that your EUC needs to be shipped
      • EUCs will only be returned in an original box, if they do not arrive in the original box the customer will be charged for the cost of a box
    • The customer may find a local shop to diagnose and repair the scooter (in conjunction with Ride the Glide)
      • Labour will be at customer’s expense
      • Repairs will not receive future warranty coverage

IF a customer contacts us about an issue but fails to follow up in regards to that issue in a timely manner Ride the Glide reserves the right to withhold warranty for that issue. Lack of follow up for over 30 days will automatically void the warranty for the issue in question. It is not Ride the Glide’s responsibility to pursue the customer for requested follow up information. If you believe you have not been replied to please check your junk and spam folders, if no correspondence is found the customer is required to reach out to keep the request moving forward.

Ride the Glide Electric Bikes - Ride Electrified