Ride the Glide Terms and Conditions

Our personal guarantee that your product has been inspected and tested before being sent out to you.

Our Personal Guarantee

We at Ride the Glide are proud to guarantee that all products are personally prepared and inspected before being shipped out to you.  That means you can have peace of mind knowing that your product is in full working order when you receive it.

Warranty

We provide the warranty parts and service on all of the products that we sell. For you this means you only have one company that you have to deal with. No having to play piggy in the middle with third party companies which means you get service quicker and get out gliding again sooner. We are almost always reachable by phone or email to get you serviced as fast as possible. Our warranty applies only to the original purchaser and is non-transferable, however we also offer fee based service. Contact us for more details.

Any and all shipping costs related to warranty work are the sole responsibility of the customer.

If you are looking to have warranty work on a product that you bought but didn’t buy from us, please contact the company you purchased your product from. If you cannot reach the original seller to obtain warranty work we offer fee based services.

Zero Electric Scooters

Warranty Period: 6 months

Ride the Glide warrants that the Zero electric scooters sold by Ride the Glide are free from defects in material and workmanship according to the following terms and conditions:

  • What is covered:
    • The limited warranty extends to the original purchaser for the aforementioned duration of 6 months. The warranty is transferable for a fee of $50
    • The warranty covers only the following components of the Zero electric scooters
      • the hub motor(s)
      • the battery pack, except if the battery was tampered with causing damage including but not limited to short circuiting, damaged seals or if the battery was used in any other equipment
      • the controller
      • the throttle and display unit
      • the charger
      • and all other electric wiring and electric components
  • What Ride the Glide will do:
    • During the warranty period Ride the Glide will, at their discretion, either repair or replace any defective component in order to return the scooter to a working state provided that the terms and conditions of this limited warranty are met. This will be done without any additional cost to the customer except for any shipping charges incurred. All defective products and components that are replaced become the property of Ride the Glide.
    • Scooters and/or components that have been replaced or repaired will be covered under the remained of the limited warranty period.
    • Ride the Glide is only responsible for warranty coverage to their customers. Proof of purchase is required when receiving warranty service.
  • What is not covered:
    • Scooters used for commercial purposes, including but not limited to leasing/hiring/renting and use in competitions
    • Shipping costs to and from Ride the Glide for warranty servicing
    • Defects or damage due to (but not limited to):
      • improper storage
      • exposure to moisture or dampness
      • modifications
      • connections
      • repairs (except those carried out by Ride the Glide)
      • misuse
      • neglect
      • abuse
      • accident
      • alteration
      • improper installation
      • damage caused by dropping
      • blown fuses
      • damage caused by spills of food or liquid
      • any other acts causing damage not the fault of Ride the Glide
    • Defects of malfunctions of the scooter not reported (via phone or email) within 24 hours of the incident occuring
    • Products that have had their serial numbers removed or tampered with
    • This Limited Warranty is in lieu of all other warranties, express or implied either in fact or by operations of law, statutory or otherwise, including, but not limited to any implied warranty of marketability or fitness for a particular use.

Disclaimer:

  • The customer understands the risk of serious injury or death in the operation of such products and shall agree to take the necessary precautions and exercise good judgement to avoid hazards and dangerous situations which may result in serious injury or death.
  • The customer shall agree to indemnify and hold harmless Falcon from all injuries or death arising from the operation of the product.
  • The use of safety and protective gear such as bicycle helmets is strongly encouraged. And so is the use of Good Judgement.
  • The customer is advised to take the following precautions:
    • Do not ride on wet ground or in heavy rain;
    • Take corners slowly and look out for pedestrians;
    • Avoid potholes, curbs and debris on the ground;
    • Keep tires pumped to the specified pressure;
    • Dismount in places with heavy human traffic and push the scooter manually;
    • Service the product every 3 months on regular usage, 6 months for non-frequent usage;
    • Check and charge the Scooter at minimum every 4 weeks if not in use, failure to do so will void the warranty

Wide Wheel Electric Scooter

Warranty Period: 90 days

Ride the Glide warrants that the Mercane WideWheel electric scooters sold by Ride the Glide are free from defects in material and workmanship according to the following terms and conditions:

  • What is covered:
    • The limited warranty extends to the original purchaser for the aforementioned duration of 90 days. The warranty is transferable for a fee of $50
    • The warranty covers only the following components of the Mercane WideWheel electric scooter
      • the hub motor(s)
      • the battery pack, except if the battery was tampered with causing damage including but not limited to short circuiting, damaged seals or if the battery was used in any other equipment
      • the controller
      • the throttle and display unit
      • the charger
      • and all other electric wiring and electric components
  • What Ride the Glide will do:
    • During the warranty period Ride the Glide will, at their discretion, either repair or replace any defective component in order to return the scooter to a working state provided that the terms and conditions of this limited warranty are met. This will be done without any additional cost to the customer except for any shipping charges incurred. All defective products and components that are replaced become the property of Ride the Glide.
    • Scooters and/or components that have been replaced or repaired will be covered under the remained of the limited warranty period.
    • Ride the Glide is only responsible for warranty coverage to their customers. Proof of purchase is required when receiving warranty service.
  • What is not covered:
    • Scooters used for commercial purposes, including but not limited to leasing/hiring/renting and use in competitions
    • Shipping costs to and from Ride the Glide for warranty servicing
    • Defects or damage due to (but not limited to):
      • improper storage
      • exposure to moisture or dampness
      • modifications
      • connections
      • repairs (except those carried out by Ride the Glide)
      • misuse
      • neglect
      • abuse
      • accident
      • alteration
      • improper installation
      • damage caused by dropping
      • blown fuses
      • damage caused by spills of food or liquid
      • any other acts causing damage not the fault of Ride the Glide
    • Defects of malfunctions of the scooter not reported (via phone or email) within 24 hours of the incident occurring
    • Products that have had their serial numbers removed or tampered with
    • This Limited Warranty is in lieu of all other warranties, express or implied either in fact or by operations of law, statutory or otherwise, including, but not limited to any implied warranty of marketability or fitness for a particular use.
  • The Warranty Will be Void If:
    • Exceeding the weight or speed limits
    • Exposing the product and or battery to temperatures above 38°C or below -18°C for more then 2 hour at a time
    • Subjecting the product to flood water, hailstorm or other similar occurrence
    • The product is immersed in any liquid medium
    • Attempting to alter the programming of the electric system
    • Improper battery maintenance

Disclaimer:

  • The customer understands the risk of serious injury or death in the operation of such products and shall agree to take the necessary precautions and exercise good judgement to avoid hazards and dangerous situations which may result in serious injury or death.
  • The customer shall agree to indemnify and hold harmless Falcon from all injuries or death arising from the operation of the product.
  • The use of safety and protective gear such as bicycle helmets is strongly encouraged. And so is the use of Good Judgement.
  • The customer is advised to take the following precautions:
    • Do not ride on wet ground or in heavy rain;
    • Take corners slowly and look out for pedestrians;
    • Avoid potholes, curbs and debris on the ground;
    • Keep tires pumped to the specified pressure;
    • Dismount in places with heavy human traffic and push the scooter manually;
    • Service the product every 3 months on regular usage, 6 months for non-frequent usage;
    • Check and charge the Scooter at minimum every 4 weeks if not in use, failure to do so will void the warranty

Bodi Electric Scooter

  • Coming Soon…
  • What is not covered:

Ninebot

Ninebot Elite

  • The mainframe, operation bar and the gearbox are warrantied against defects in materials and workmanship for a period of one year
  • The battery pack, onboard charger, the remote key are warrantied against defects in materials and workmanship for a period of 180 days
  • The rim and tire, fender all external resin or rubber parts, foot mats, and other accessories are warrantied against defects in materials and workmanship for a period of 90 days
  • What is not covered:
    • All external causes such as (without limitation) dropping, accident, collision, fire, immersion in water, freezing or striking objects
    • Misuse such as riding over obstacles, over loading, racing or otherwise using the Ninebot, component part, or accessory contrary to the instructions and warning contained in the user manual
    • Altering or modifying the Ninebot, component part, or accessory; loosening or opening the mainframe cover plate of the Ninebot or otherwise accessing the components within the mainframe (driver boards, balance sensor board, motors, gearbox, and internal wiring, deterioration of paint, trim and appearance items that results from use and/or exposure to the elements,
    • Cleaning with a high-pressure water system, abrasives, or solvents

Ninebot One

  • The product is warrantied against manufacturer’s defects for a period of 1 year after purchase, with the exception of:
  • The battery – it is warrantied against manufacturer’s defects for a period of 180 days after purchase.
  • The tires and inner tube are warrantied against manufacturer’s defects for a period of 90 days after purchase
  • Warranty only applies to product purchased through Ride the Glide, one of our dealers or affiliates. Proof of purchase is required.
  • What is NOT covered:
    • Damage to the product from misuse and/or neglect, or from not adhering to the instructions in the owner’s manual
    • Damage caused by overloading, attempting tricks, or running into obstacles such as curbs, or walls, submersion in water, cleaning with a high-pressure water system, abrasives, or solvents.
    • Damage caused from improper packaging or mishandling during shipment for warranty service
    • Damage or breakage not stemming from a manufactures defect
    • Improper or invalid documentation, including but not limited to lack of warranty sheet, original invoice, or discrepancies on the invoice
    • Products outside the warranty period
    • Products purchased from an non-affiliated seller
    • Flat tires (unless defect is proven)

Ninebot by Segway MiniPRO

  • The MiniPro’s main frame (except for the battery pack and charger) is warranted against manufacturing defects for a period of one year from date of purchase.
  • The MiniPro’s battery pack and charger are warranted for a period of 180 days from date of purchase. The foregoing individual parts purchased separately will have identical terms.
  • Purchasers must retain their Limited Warranty Card, and their purchase receipt/invoice. Both documents must be presented when requesting warranty service.
  • If the Limited Warranty Period has expired, Ride the Glide offers a repair service. Charges will be dependant on the necessary costs to provide repair/replacement service.
  • What is NOT covered:
    • External components subject to wear, hubs, tires, fender and foot mats.
    • Damage to the product from misuse and/or neglect, or from not following the instructions in the user materials.
    • Product that is outside of the Limited Warranty Period.
    • No proof of purchase that is a purchase/receipt invoice.
    • Damage or breakage not stemming from a manufacturer’s quality defect.
    • All external causes (without limitation) such as fire, water submersion, high pressure water spray, freezing, earthquake, dropping, severe oxidation, and chemical solvent corrosion.
    • Misuse, such as exceeding specified weight limits, riding over/into obstacles (including but not limited to stairs, walls, and curbs), extreme sports and commercial use.
    • Cleaning with a high-pressure water system, abrasives, or solvents
    • Disassembling and repairing without authorization.
    • Damaging or tampering of the mainframe Serial Number.
    • Damage caused from improper packaging or mishandling during shipment to the warranty-service provider.
    • Malfunction or damage not stemming from manufacturer’s product-design, technology, manufacturing or quality.
    • Products purchased from a non-affiliated retailer

Gotway

  • These products are warrantied against manufacturer’s defects for a period of 1 year after purchase, with the exception of
  • The tires and inner tube are warrantied against manufacturer’s defects for a period of 90 days after purchase
  • Warranty only applies to product purchased through Ride the Glide, one of our dealers or affiliates. Proof of purchase is required.
  • What is NOT covered:
    • Damage to the product from misuse and/or neglect, or from not adhering to the instructions in the owner’s manual
    • Products outside the warranty period
    • Improper or invalid documentation, including but not limited to lack of warranty sheet, original invoice, or discrepancies on the invoice
    • Damage caused by overloading, attempting tricks, or running into obstacles such as curbs, or walls, and submersion in water
    • Cleaning with a high-pressure water system, abrasives, or solvents
    • Products purchased from an non-affiliated seller
    • Flat tires (unless defect is proven)
    • Damage caused from improper packaging or mishandling during shipment for warranty service
    • Damage or breakage not stemming from a manufactures defect

GlideKart

  • The product is warrantied against manufacturer’s defects for a period of 1 year after purchase
  • What is NOT covered:
    • Misuse, such as exceeding specified weight limits, riding over/into obstacles (including but not limited to stairs, walls, and curbs), extreme sports and commercial use.
    • Wear and tear items: pivoting wheel, handlebar and foot grips

Return Policy

  • Returns are accepted within 14 days of delivery for a full refund provided that you have contacted us first.
  • To be eligible for a return, your item must be unused and unopened and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase
  • Opened and/or used items are not refundable.
  • All shipping costs are at the expense of the customer and will not be refunded. The original shipping cost will be deducted from the invoice total paid.

Refund/Exchange Policy

  • Once we receive your item, we will inspect it and confirm your eligibility for refund.
  • If your item is eligible for refund, we will initiate the refund process immediately. Refunds are made by the original method of payment.  If the refund is to a credit card the amount of time that it will take to see the refund is dependant on your card issuer’s policies.
  • All refunds and exchanges are subject to a 15% restocking fee
  • If you wish to exchange your item, we will gladly do that for you so long as the item is unused and in the original packaging with the original receipt
    • The item you are exchanging for must be of equal or greater value
    • Shipping for the return and the new item are at your expense

Shipping Policy

  • Purchases a considered delivered and complete once shipped, not once received by the customer
  • Flat Rate Shipping: if an item is eligible for flat rate shipping it will be indicated on the items page
    • All items shipped at flat rate shipping prices will be shipped with a declared value of $100
    • This means in the event of a lost or damaged shipment you will only receive $100 as compensation
    • If you would like your product shipped declared at full value please contact us for a shipping quote
  • For all other products please contact us for a shipping quote
  • Packages will be sent out within 1 – 2 business days after full payment is received.
  • We will notify you as soon as your shipment is sent and provide you with a tracking number by email.
  • For any unseen circumstance where we cannot ship your item out promptly you will be contacted immediately.

Liability

  • Ride the Glide is not liable for any damages related to incidents involving lithium-ion batteries. Read and closely follow the instructions that come with your device regarding charging and battery maintenance.  All of our devices are high quality, but there is still risk with any batteries, so use common sense.
  • Ride the Glide is not liable for any injuries related to incidents or accidents to the user or afflicted third-parties involving the use of any of the devices we sell. We promote safe use and always recommend wearing a helmet and protective gear while riding in addition to safe training practices.

Legal

Know and be aware of your local laws surrounding the use of these fabulous alternative electric mobility devices.  Currently, Nova Scotia is the only province that legally allows Segways on sidewalks and bike lanes.  Mostly everywhere else Segways, electric unicycles, electric scooters, the MiniPro and balance boards (or hover boards) are not defined in the Canadian motor vehicle acts, which means they are considered motor vehicles.  Motor vehicles are prohibited on sidewalks and bike lanes.  These devices are mostly only legally only permitted on private property, trails and parks where permitted by municipal bylaws.  We encourage you to contact the correct authorities to determine where you are permitted to glide.  At this time many, many users are out there everyday gliding without issue so don’t be dissuaded from using your personal mobility device of choice!

The only way the laws will get changed is if the public demands it.  We want to go green but so far the government has tunnel vision about how we (the public) can do that.  Currently going green only encompasses an electric vehicle, public/mass transit or cycling.  If you are tired of this suppression and want to glide your own way, then take action and write a letter to your MLA and city council.

Regardless of your decision to use or not use an alternative mode of transportation like our products, we strongly recommend that you always be safe and wear a helmet along with safety gear and reflective gear.  Abide by the rules and use common courtesy.  It will help you go a long way without drawing negative attention to yourself and perhaps an encounter with the authorities.