Terms and Conditions 2017-09-26T09:24:18+00:00

Ride the Glide Terms and Conditions

Warranty     Return Policy     Refund/Exchange Policy     Shipping Policy     Liability     Legal

Our personal guarantee that all of our products are personally inspected and tested before being shipped to you

Our Personal Guarantee

We at Ride the Glide are proud to guarantee that all products are personally prepared and inspected before being shipped out to you.  That means you can have peace of mind knowing that your product is in full working order when you receive it.

Warranty

We provide the warranty parts and service on all of the products that we sell. For you this means you only have one company that you have to deal with. No having to play piggy in the middle with third party companies which means you get service quicker and get out gliding again sooner. We are almost always reachable by phone or email to get you serviced as fast as possible. Our warranty applies only to the original purchaser and is non-transferable, however we also offer fee based service. Contact us for more details.

Any and all shipping costs related to warranty work are the sole responsibility of the customer.

If you are looking to have warranty work on a product that you bought but didn’t buy from us, please contact the company you purchased your product from. If you cannot reach the original seller to obtain warranty work we offer fee based services.

RTG Electric Bikes

1 year

  • Motor, battery, wiring and control board
    • For the warranty to apply to the battery it must be charged at least once every 3 months

3 year

  • The frame, against manufacturers defects

Ninebot

Ninebot Elite

  • The mainframe, operation bar and the gearbox are warrantied against defects in materials and workmanship for a period of one year
  • The battery pack, onboard charger, the remote key are warrantied against defects in materials and workmanship for a period of 180 days
  • The rim and tire, fender all external resin or rubber parts, foot mats, and other accessories are warrantied against defects in materials and workmanship for a period of 90 days
  • What is not covered:
    • All external causes such as (without limitation) dropping, accident, collision, fire, immersion in water, freezing or striking objects
    • Misuse such as riding over obstacles, over loading, racing or otherwise using the Ninebot, component part, or accessory contrary to the instructions and warning contained in the user manual
    • Altering or modifying the Ninebot, component part, or accessory; loosening or opening the mainframe cover plate of the Ninebot or otherwise accessing the components within the mainframe (driver boards, balance sensor board, motors, gearbox, and internal wiring, deterioration of paint, trim and appearance items that results from use and/or exposure to the elements,
    • Cleaning with a high-pressure water system, abrasives, or solvents

Ninebot by Segway MiniPRO

  • The MiniPro’s main frame (except for the battery pack and charger) is warranted against manufacturing defects for a period of one year from date of purchase.
  • The MiniPro’s battery pack and charger are warranted for a period of 180 days from date of purchase. The foregoing individual parts purchased separately will have identical terms.
  • Purchasers must retain their Limited Warranty Card, and their purchase receipt/invoice. Both documents must be presented when requesting warranty service.
  • If the Limited Warranty Period has expired, Ride the Glide offers a repair service. Charges will be dependant on the necessary costs to provide repair/replacement service.
  • What is NOT covered:
    • External components subject to wear, hubs, tires, fender and foot mats.
    • Damage to the product from misuse and/or neglect, or from not following the instructions in the user materials.
    • Product that is outside of the Limited Warranty Period.
    • No proof of purchase that is a purchase/receipt invoice.
    • Damage or breakage not stemming from a manufacturer’s quality defect.
    • All external causes (without limitation) such as fire, water submersion, high pressure water spray, freezing, earthquake, dropping, severe oxidation, and chemical solvent corrosion.
    • Misuse, such as exceeding specified weight limits, riding over/into obstacles (including but not limited to stairs, walls, and curbs), extreme sports and commercial use.
    • Cleaning with a high-pressure water system, abrasives, or solvents
    • Disassembling and repairing without authorization.
    • Damaging or tampering of the mainframe Serial Number.
    • Damage caused from improper packaging or mishandling during shipment to the warranty-service provider.
    • Malfunction or damage not stemming from manufacturer’s product-design, technology, manufacturing or quality.
    • Products purchased from a non-affiliated retailer

Ninebot One

  • The product is warrantied against manufacturer’s defects for a period of 1 year after purchase, with the exception of:
  • The battery – it is warrantied against manufacturer’s defects for a period of 180 days after purchase.
  • The tires and inner tube are warrantied against manufacturer’s defects for a period of 90 days after purchase
  • Warranty only applies to product purchased through Ride the Glide, one of our dealers or affiliates. Proof of purchase is required.
  • What is NOT covered:
    • Damage to the product from misuse and/or neglect, or from not adhering to the instructions in the owner’s manual
    • Damage caused by overloading, attempting tricks, or running into obstacles such as curbs, or walls, submersion in water, cleaning with a high-pressure water system, abrasives, or solvents.
    • Damage caused from improper packaging or mishandling during shipment for warranty service
    • Damage or breakage not stemming from a manufactures defect
    • Improper or invalid documentation, including but not limited to lack of warranty sheet, original invoice, or discrepancies on the invoice
    • Products outside the warranty period
    • Products purchased from an non-affiliated seller
    • Flat tires (unless defect is proven)

Gotway

  • These products are warrantied against manufacturer’s defects for a period of 1 year after purchase, with the exception of
  • The tires and inner tube are warrantied against manufacturer’s defects for a period of 90 days after purchase
  • Warranty only applies to product purchased through Ride the Glide, one of our dealers or affiliates. Proof of purchase is required.
  • What is NOT covered:
    • Damage to the product from misuse and/or neglect, or from not adhering to the instructions in the owner’s manual
    • Products outside the warranty period
    • Improper or invalid documentation, including but not limited to lack of warranty sheet, original invoice, or discrepancies on the invoice
    • Damage caused by overloading, attempting tricks, or running into obstacles such as curbs, or walls, and submersion in water
    • Cleaning with a high-pressure water system, abrasives, or solvents
    • Products purchased from an non-affiliated seller
    • Flat tires (unless defect is proven)
    • Damage caused from improper packaging or mishandling during shipment for warranty service
    • Damage or breakage not stemming from a manufactures defect

GlideKart

  • The product is warrantied against manufacturer’s defects for a period of 1 year after purchase
  • What is NOT covered:
    • Misuse, such as exceeding specified weight limits, riding over/into obstacles (including but not limited to stairs, walls, and curbs), extreme sports and commercial use.
    • Wear and tear items: pivoting wheel, handlebar and foot grips

Return Policy

  • Returns are accepted within 14 days of delivery for a full refund provided that you have contacted us first.
  • To be eligible for a return, your item must be unused and unopened and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase
  • Opened and/or used items are not refundable.
  • All shipping costs are at the expense of the customer and will not be refunded. The original shipping cost will be deducted from the invoice total paid.

Refund/Exchange Policy

  • Once we receive your item, we will inspect it and confirm your eligibility for refund.
  • If your item is eligible for refund, we will initiate the refund process immediately. Refunds are made by the original method of payment.  If the refund is to a credit card the amount of time that it will take to see the refund is dependant on your card issuer’s policies.
  • All refunds and exchanges are subject to a 15% restocking fee
  • If you wish to exchange your item, we will gladly do that for you so long as the item is unused and in the original packaging with the original receipt
    • The item you are exchanging for must be of equal or greater value
    • Shipping for the return and the new item are at your expense

Shipping Policy

  • We are dangerous goods regulation compliant in the shipping of lithium ion batteries. Due to this the price for shipping has increased. All purchases for products with batteries must choose the FedEx shipping option at checkout, although the package may not be shipped with FedEx.
  • Any product with batteries not using the FedEx shipping option will not be shipped until the balance is collected.
  • Prior to September 25th 2017: All shipments will be shipped with the minimum declared value of $100, if you wish for your item to be shipped with a higher declared value contact us for a quote
    • This means if your shipment is lost you are only entitled to the declared value of the shippment
  • *As of September 25th 2017: All shipments will be shipped with the full value of the shipment declared at the customers expense, as the shipping at checkout does not account for this we will contact you with the final shipping cost. If you do not wish to pay without first knowing the actual cost of shipping please contact us for a shipping quote
  • Packages will be sent out within 1 – 2 business days after full payment is received.
  • We will notify you as soon as your shipment is sent and provide you with a tracking number by email.
  • For any unseen circumstance where we cannot ship your item out promptly you will be contacted immediately.

Liability

  • Ride the Glide is not liable for any damages related to incidents involving lithium-ion batteries. Read and closely follow the instructions that come with your device regarding charging and battery maintenance.  All of our devices are high quality, but there is still risk with any batteries, so use common sense.
  • Ride the Glide is not liable for any injuries related to incidents or accidents to the user or afflicted third-parties involving the use of any of the devices we sell. We promote safe use and always recommend wearing a helmet and protective gear while riding in addition to safe training practices.

Legal

Know and be aware of your local laws surrounding the use of these fabulous alternative electric mobility devices.  Currently, Nova Scotia is the only province that legally allows Segways on sidewalks and bike lanes.  Mostly everywhere else Segways, unicycles, the MiniPro and balance boards (or hover boards) are not defined in the Canadian motor vehicle acts, which means they are considered motor vehicles.  Motor vehicles are prohibited on sidewalks and bike lanes.  These devices are mostly only legally only permitted on private property, trails and parks where permitted by municipal bylaws.  We encourage you to contact the correct authorities to determine where you are permitted to glide.  At this time many, many users are out there everyday gliding without issue so don’t be dissuaded from using your personal mobility device of choice!

The only way the laws will get changed is if the public demands it.  We want to go green but so far the government has tunnel vision about how we (the public) can do that.  Currently going green only encompasses an electric vehicle, public/mass transit or cycling.  If you are tired of this suppression and want to glide your own way, then take action and write a letter to your MLA and city council.

Regardless of your decision to use or not use an alternative mode of transportation like our products, we strongly recommend that you always be safe and wear a helmet along with safety gear and reflective gear.  Abide by the rules and use common courtesy.  It will help you go a long way without drawing negative attention to yourself and perhaps an encounter with the authorities.