Why Buy From Ride the Glide?
It’s a valid question. Why should you buy from us instead of the multitudes of other business out there offering the same or similar products? Maybe you can buy the product for a lower price. Maybe a similar product costs more, and therefore must be a higher quality. Maybe the shipping is cheaper. Maybe they have a better sounding write up or flashier marketing.
There are lots of reasons why you might chose to not buy from us. And that’s okay. Buying decisions are complicated and have a lot of factors to consider. And we completely respect that and encourage customers to shop around.
However there are a lot of excellent reasons to purchase products from us. And we hope to earn your business.
Family Owned & Operated
Who is Ride the Glide? We are a small family business, Mike, Corinne and their daughter Alicia. Mike has been self employed in construction since his early twenties, and Corinne is a registered nurse. Both of whom still work in their full time jobs with Alicia working in the business full time. This is Mike and Corinne’s second business venture together, the first being Victoria’s Toy Haulin’ Adventures, a travel trailer rental company. Which they ran for a number of years before starting Ride the Glide.
Ride the Glide came to be through a desire to have fun and as a way to keep the family working together. The idea first arose on a family vacation to Florida, while on a Segway tour. The business has evolved and grown with us, and us with it, over the years. Much has changed. But lots has also remained firmly the same. Our dedication to family, to providing quality products, to top notch service and customer care. These are the underlying notes in everything we do.
It’s hard to capture the essence of what we’re hoping to get across. Partially because words really can’t describe it and partially because we really aren’t the type of people to toot our own horn. We can only hope you’ll take a chance to get to know us and not be disappointed in what you find: a down to earth family whose chief concerns are the people not the sales.
You know the old adage “treat others the way you want to be treated”? Well we do. Do you know the feeling of walking onto a car lot, just semi-interested, and knowing you’re going to be pounced on like a juicy piece of meat? The feeling of being pressured into making a decision that you weren’t ready to commit to? Or trying to fend off a hungry sales person who only sees you as dollar signs? Yep, we know that feeling to (we have an unfortunate habit of being drawn to shiny things). And just like you we hate that! Which is why we are completely pressure free. Zero commitment. You’re safe to wander around our store, ask questions, or not, try product, or not, without being pressured into a purchase, or feeling like you need to fake a family emergency to get out. So please come by, say hi, introduce yourself and ask us all of the questions you have.
We do our very best to provide truthful and unbiased information about the products we offer, if it’s an opinion based on our experience we’ll let you know! While we do like sweets you don’t have to worry about us sugar coating the facts to make them more palatable or turn them into what we think you want to hear. And we will happily tell you if you would be better suited to a different product, even if we don’t sell it. Because like we already said, you aren’t dollar signs to us. And we want you to be 100% happy with your purchase, no matter what.
On top of doing our very best to provide a quality product for a great price we have a very strong focus on service. We give all of our customers the level of service we would expect if we were on the receiving end, and when reading testimonials you’ll find this is where we shine the brightest. Phone calls are always answered, or returned, often even after hours, and emails are always replied to promptly. The case can too often be that once you’ve purchased something and they have your money that it’s impossible to get back in touch them. Not so with us! We endeavor to always make ourselves available to our customers. And we never have and never will change our phone numbers. Mike has had the same number for over 30 years!
But what good is it being able to get a hold of someone without them doing something to help you? In all of Mike’s years in construction have taught him one thing it would be how important it is to quickly provide service. Which is why he’s done work for the same core clients for decades, because if anything ever goes wrong it’s fixed so fast as to never become a problem. And he brings that same mentality into Ride the Glide. Issues don’t arise often but when they do they are always dealt with swiftly.
We also offer on site service for an extra fee (unfortunately gas isn’t free!) for customers stranded by flat tires or other breakdowns, and for those customers who rely on their electric bike as their sole means of transportation.
To back up that level of service we stock all essential parts for our electric bikes and have a well stocked shop to keep you riding. Whether it be for something under warranty or not. Even if it was an obscure part that we didn’t have in stock we would find a way to get your bike working without having to wait for replacement parts to arrive.
One of the most important things for us is offering an affordable product. There are already tons of choices for people with lots of expendable income but very few good ones for people on a budget. We strongly believe that e-bike ownership should be well within reach for ordinary, everyday people, not just the well off. Which is why instead of inflating our mark-up, we keep it as low as possible with help from our manufacturer direct business model. Yes, our prices are a lot lower then any other company selling from a storefront and very comparable to many online businesses, no, that doesn’t mean our e-bikes are inferior! We take a lot of time in building our e-bikes to make sure that the components on our bikes from batteries, to motors, to brakes and so on are very comparable or better then bikes with double the price tag.
We also do our best to innovate ways to save our customers money. Take our Green Rebate for example. Other than the BC Scrap It Program there are absolutely zero incentives for buying an electric bike. You even pay that much more then buying a regular bike because you also pay PST. Which is why we started our own initiative to give back to, and incentivize our customers when the government will not. Plus we are now also an authorized dealer under the BC Scrap It Program, we offer lots of ways to save money AND get an awesome e-bike!
Occasionally we have potential customers who are a little concerned about why our bikes are priced so “cheap”. Consumers have come to associate that the cost of goods is always equal to it’s value, if something has a higher price tag it must be better. Better for you, longer lasting, more reliable, the list goes on. But what speaks more to the reliability of a product then the warranty that is offered on it? Nothing we can think of!
The standard warranty for smaller e-bike manufacturers like VoltBike, Rad Bikes, Surface 604, Boost E-Bikes, Benno, Electron Wheel, Urban Ryder and others is only one (1) year. While major e-bike manufacturers such as Bosch Drive Systems (which includes companies who use their systems such as Giant, Yuba, Tern, and Trek), Pedego, and Stromer offer two (2) year warranties that cover their electric components.
And you can add one more to that last list, that’s right! We also offer a two year warranty covering electric components. It’s hard to believe but you read correct, our small, single location, family business offers a two year warranty on our e-bikes! If that doesn’t inform you of how confident we are in the e-bikes we sell we honestly don’t know what will.
Never mind taking our word for it! Hear it straight from the customers’ mouth.